Here is an interesting post about dealing with angry guildies:
I just got back from one of the dullest management courses ever known, but there were some gems amongst the dross, so here are two other tips:
1) Try to find common ground.
The example used in the course was about a pro-life group and a pro-choice group operating in the same town in the US. Despite the fact that you'd think that these people had nothing at all in common, when forced to get together and find common ground they both discovered they could agree on the desire to reduce teen pregnancy in that area. By stepping back they found a basis for a positive relationship and something that they could work together on, despite their differences.
If you are arguing about raid strategies (for example) try to see the big picture. You both want to down the boss, you just disagree about the best way to do it. If you focus on the fact that you both want the best for the group, it becomes clear to see that there is no essential conflict between you. Often by stepping back and finding common goals you can resolve an argument quickly.
2) Confront difficult issues
If you constantly duck the difficult issues then people's reactions to the problem which isn't being dealt with generally fall into two catagories - introverted reactions and extroverted reactions.
Introverted reactions involve essentially "hiding". In a guild context you might have people avoiding the guild forum, being unwilling to speak on vent, ignoring requests for people to volunteer for difficult tasks.
Extroverted reactions are the opposite - being aggressive towards fellow guildies. Criticism of minor flaws out of all proportion to their seriousness is a good example.
If you are seeing either of these in your guild, they could be a symptom of a deeper underlying problem, a conflict which exists within your guild and which you are not addressing. Merely dealing with the symptoms of the problem may be counterproductive - people may consider that they are being victimised. Try to look closely if their are other conflicts - often these are personality clashes - which are causing other people to react.
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